Storage Rayners Lane Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Rayners Lane provides storage, removal and associated services. By making a booking, using our services or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, partnership, company or other legal entity that books or uses our services.
Services means any storage, removal, packing, handling, transport, loading, unloading, or related services provided by Storage Rayners Lane.
Goods means the items, belongings or property that you ask us to store, move or handle.
Contract means the agreement between you and Storage Rayners Lane for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation we issue to you.
2. Scope of Services
Storage Rayners Lane provides domestic and commercial storage services, together with associated removal and transport services to and from our storage facilities and other addresses within our service area. The precise scope of Services to be provided will be set out in our quotation or booking confirmation.
Any additional services requested after the initial booking, such as packing, additional labour, extra journeys, or changes of address, may incur further charges which will be communicated to you before the additional work is carried out where reasonably possible.
3. Booking Process
3.1 Quotation
We may provide a quotation based on information supplied by you, including the list or estimated volume of Goods, access conditions, addresses involved, timing requirements, and any special handling needs. Quotations are usually valid for a limited period, which will be stated in the quotation document. If no period is stated, the quotation will be valid for 30 days from the date of issue.
3.2 Accuracy of Information
You are responsible for ensuring that all information you provide is complete and accurate. If the information provided is incorrect or incomplete, we may adjust our charges, amend the Services or, in serious cases, decline to proceed with the booking. Any significant changes in volume, access, dates, or locations must be notified to us as soon as possible so that we can update the booking and charges where required.
3.3 Booking Confirmation
A Contract is formed only when we confirm acceptance of your booking in writing, which may be by issuance of a written confirmation or invoice. Provisional dates and quotes do not constitute a confirmed booking. We reserve the right to refuse any booking request at our discretion.
3.4 Storage Agreements
Where storage is required, you may be asked to sign a separate storage agreement setting out the terms of occupation of the storage space. In the event of any conflict between these Terms and Conditions and a signed storage agreement, the storage agreement will prevail to the extent of the inconsistency for storage-specific matters.
4. Payments and Charges
4.1 Pricing
Our charges are based on the Services requested, the volume or weight of Goods, access conditions, labour required, distance travelled, and the duration of storage or hire. Prices are stated in pounds sterling and may be subject to applicable taxes or statutory charges.
4.2 Deposits
We may require a deposit at the time of booking to secure the date and Services. The deposit amount and due date will be specified in the quotation or booking confirmation. Deposits are generally non-refundable except where we cancel the Services without cause, or as otherwise set out in these Terms and Conditions.
4.3 Payment Terms
Unless otherwise agreed in writing, payment for removal or transport Services is due in full no later than the start of the Service on the scheduled date. For ongoing storage, fees are payable in advance for each storage period, for example monthly, as specified in your storage agreement or invoice.
4.4 Overdue Payments
If you fail to pay any sum due on time, we may charge interest on the overdue amount at the statutory rate applicable in the UK, calculated daily from the due date until payment is received in full. We may also suspend Services, restrict access to stored Goods, or exercise a lien over your Goods until all outstanding sums are paid. In cases of long-term non-payment, we may take further steps as described in our storage agreement, which may include the sale or disposal of Goods in accordance with applicable law.
4.5 Additional Charges
Additional charges may apply where, for example, there are delays caused by you or your agents, waiting times beyond any agreed allowance, difficult access requiring extra labour or equipment, parking fees or penalties, or the handling of items not disclosed at the time of quotation. These charges will be reasonable and in line with our standard rates at the time the additional Services are provided.
5. Cancellations and Changes
5.1 Customer Cancellations
You may cancel or change your booking by giving us notice in writing. The following cancellation charges may apply based on the time remaining before the scheduled Service date:
a. More than 7 days before the Service date: deposit may be retained, but no further cancellation fee will be charged.
b. Between 3 and 7 days before the Service date: up to 50 percent of the quoted charges may be due.
c. Less than 3 days before the Service date or failure to be available on the day: up to 100 percent of the quoted charges may be due.
We may in our discretion reduce or waive these fees in exceptional circumstances, but are not obliged to do so.
5.2 Changes to Dates or Services
If you request changes to dates, addresses, or the scope of the Services, we will endeavour to accommodate these, but this is subject to availability. Changes may result in revised charges, and any additional costs will be payable by you. Where we cannot accommodate a requested change and you choose to cancel, the cancellation terms above will apply.
5.3 Cancellations by Storage Rayners Lane
We may cancel the Contract or any part of the Services where:
a. You fail to pay any deposit or advance payment when due.
b. You materially breach these Terms and Conditions.
c. We reasonably believe that the goods are illegal, dangerous or prohibited.
d. Circumstances beyond our reasonable control make performance impossible or unsafe.
In such cases we will notify you as soon as reasonably practicable. Where we cancel without fault on your part, your liability will be limited to payment for Services performed up to the cancellation date and any unavoidable costs incurred. Any deposit or pre-payment for unperformed Services may be refunded, except where cancellation is due to your breach.
6. Customer Responsibilities
You are responsible for:
a. Ensuring that you are legally entitled to move, store or dispose of the Goods and that the Goods are your property or that you have the owner’s permission.
b. Providing accurate information regarding the nature, quantity and value of the Goods, as well as any special handling or security requirements.
c. Properly preparing, packing and labelling Goods where packing is not included in the Services.
d. Ensuring suitable access and parking at all relevant addresses, including obtaining any permissions or permits where required.
e. Being present, or arranging for an authorised representative to be present, during collection and delivery to provide instructions and sign any job sheets or inventory documents.
7. Prohibited and Restricted Goods
The following items must not be submitted for removal, storage or transport and we shall have no liability in respect of them except where required by law:
a. Living creatures, plants or perishable goods requiring controlled environments.
b. Hazardous, toxic, flammable or explosive materials, including gas cylinders, fuels, chemicals and fireworks.
c. Illegal goods, stolen property or items the possession of which is a criminal offence.
d. Cash, securities, precious metals, jewellery, watches, furs, valuable collections or items of exceptional value unless expressly agreed in writing and appropriately declared and insured.
e. Waste materials, including household refuse, construction rubble, or items intended solely for disposal unless agreed as a specific waste service.
8. Waste Regulations and Disposal
8.1 Compliance with Waste Law
Where our Services involve the removal of unwanted items or waste, we will handle and dispose of such items in accordance with applicable UK waste regulations and environmental legislation. We will only transport waste to authorised facilities and will take reasonable care to ensure compliance with relevant duties of care.
8.2 Customer Warranties
You warrant that any items presented as waste are not hazardous or controlled waste unless you have expressly informed us and we have agreed in writing to handle such materials. If hazardous or prohibited waste is discovered among items you have presented as general waste, we may refuse to remove it, return it to you, or arrange specialist disposal at your cost.
8.3 Fly-Tipping and Illegal Disposal
Storage Rayners Lane does not tolerate illegal disposal or fly-tipping under any circumstances. If you request us to dispose of items unlawfully, we will refuse and may cancel the relevant part of the Services. Any fines, penalties or costs arising from your instructions or misrepresentations regarding waste will be your responsibility.
9. Our Liability
9.1 Duty of Care
We will exercise reasonable care and skill in providing the Services and handling your Goods. However, our liability is subject to the limitations and exclusions set out in this section.
9.2 Exclusions of Liability
We shall not be liable for:
a. Loss or damage arising from your failure to properly pack, secure or protect the Goods when packing is carried out by you.
b. Normal wear and tear, gradual deterioration, or damage to fragile or unstable items that are unsuitable for removal or storage.
c. Loss or damage resulting from inherent defects, pre-existing damage, or the nature of the Goods.
d. Loss of profits, loss of business, indirect, consequential or purely economic loss.
e. Delays or failures caused by events beyond our reasonable control, including traffic, weather, accidents, strikes, acts of God, or public authority restrictions.
9.3 Limitation of Liability
Unless a higher value is expressly agreed in writing and additional charges or insurance are arranged, our liability for loss of or damage to Goods, however arising, shall be limited to a reasonable sum per item or per consignment, reflecting standard industry practice. You are encouraged to arrange your own insurance cover for Goods of high or sentimental value.
9.4 Personal Injury and Death
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited or excluded under UK law.
10. Claims and Complaints
10.1 Inspection on Delivery
You should inspect Goods as soon as reasonably practicable on delivery or when accessing stored items. Any visible loss or damage should be noted on any delivery note or job sheet at the time.
10.2 Notification of Claims
If you wish to make a claim for loss or damage, you must notify us in writing as soon as reasonably possible, giving full details of the alleged loss or damage, the items affected and evidence of value where relevant. Undue delay in notification may adversely affect our ability to investigate the claim and may reduce or extinguish any liability we may have.
10.3 Complaints Procedure
We aim to resolve complaints promptly and fairly. Upon receiving your complaint, we will acknowledge it and carry out an internal review. We may ask you for additional information or evidence. We will then provide our response and, where appropriate, a proposed resolution. This does not affect your statutory rights.
11. Access to Storage and Security
Where we provide storage, access to your Goods will be subject to our facility rules and opening hours. You must comply with all security procedures and refrain from causing nuisance or damage to the premises or other users. We reserve the right to refuse access where payments are overdue or where we reasonably believe that granting access would be unsafe, unlawful or in breach of these Terms and Conditions.
12. Termination of Storage
You may terminate storage by giving the period of notice specified in your storage agreement or, if none is specified, not less than 14 days notice in writing. All outstanding charges must be paid before removal of your Goods. If you fail to remove Goods at the end of the storage term or after valid termination, we may charge additional storage fees and take further steps allowed by law, including selling or disposing of uncollected Goods following reasonable notice.
13. Data Protection
We will process personal data in connection with the provision of Services in accordance with applicable UK data protection laws. We will use your information to manage your bookings, handle payments, administer storage accounts, and, where permitted, to provide information about our services. We will take appropriate measures to keep your information secure and will only share it where necessary for performance of the Contract, compliance with legal obligations, or with your consent where required.
14. General Provisions
14.1 Entire Agreement
The Contract, including these Terms and Conditions and any written quotation or booking confirmation, constitutes the entire agreement between you and Storage Rayners Lane in relation to the Services and supersedes any prior understandings or representations.
14.2 Assignment
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract all or part of the Services, provided that we remain responsible for the acts and omissions of our subcontractors.
14.3 Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be interpreted in a way that most closely reflects the original intent, or, if that is not possible, shall be deemed deleted. The remaining provisions shall remain in full force and effect.
14.4 No Waiver
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
14.5 Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales. You and Storage Rayners Lane agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except where consumer law allows you to bring proceedings in another jurisdiction.
By proceeding with a booking or using our storage or removal services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
